Terms of Service
The legal agreement between you and PrivacyLens governing your use of the service.
1. Acceptance of these Terms
By accessing or using PrivacyLens (the “Service”), you agree to be bound by these Terms of Service (the “Terms”). If you do not agree, you must not use the Service. By scanning a website you confirm that you are at least 16 years old (or the age of digital consent in your jurisdiction) and that you have the legal authority to accept these Terms.
2. What PrivacyLens does
PrivacyLens is an AI-assisted website trust-intelligence service. The free scan returns a TrustScore and an automated risk assessment of the publicly-accessible pages of the URL you submit. The Pro tier additionally provides authenticated “deep scan” functionality and AI-drafted Privacy Policy, Terms of Service and Cookie Policy templates tailored to the target website, plus a projected TrustScore.
3. No legal advice — attorney review required
The Service does not provide legal advice and no attorney-client relationship is formed by your use of it. All output — the TrustScore, risk findings, recommendations and the AI-drafted policy templates (Privacy Policy, Terms of Service, Cookie Policy, and Data Processing Agreement) — is generated by automated systems for informational purposes only and may contain errors or omissions. You must have a qualified attorney review any AI-drafted document before publishing it on your site. To reduce the risk of unvetted reliance, PrivacyLens displays the "AI-generated — attorney review required before publication" warning:
- on the paywall before purchase,
- as a persistent banner above the document-download buttons,
- in the body of the delivery email that accompanies the PDFs, and
- in the footer of every generated PDF.
PrivacyLens makes no warranty that use of the Service will achieve any particular level of regulatory compliance.
3a. Public reports, third-party domains & take-down
The Service permits scanning of any publicly-reachable website. By
default, every completed scan generates a public TrustScore report at
/report/{domain}. PrivacyLens publishes reports as
statements of opinion based on publicly-available information, in the
public interest of consumer privacy transparency, and never includes
authenticated content from third-party domains.
If you are the owner of a domain that has been scanned and you
believe the resulting public report is inaccurate or should be
removed, you may submit a take-down request via the
"Report inaccuracy" link displayed on every public report page or by
emailing takedown@getprivacylens.com.
Verified take-down requests are honoured within 5 business days and
the public URL is set to noindex during investigation.
See the Privacy Policy §8c for verification methods and full
procedure.
4. Your responsibilities
- Lawful use. You may scan only websites that (a) you own or operate, or (b) are public and you are entitled to evaluate. You agree not to use the Service to circumvent technical protection measures or to violate any applicable law.
- Authenticated scans. If you submit credentials or session cookies for a Pro Deep Scan, you warrant that you have lawful authority to authenticate against that website on behalf of the account holder, and that the credentials belong to a test account or have been authorised by the account owner.
- Accurate information. You agree to provide accurate, current and complete information in connection with your use of the Service, including payment information.
- No abusive behaviour. You agree not to (i) automate or rate-limit-circumventing scans, (ii) interfere with the integrity of the Service, (iii) attempt to reverse-engineer the Service, or (iv) use the Service to harass, defame, or harm any third party.
5. Pro purchase, EU cooling-off & refunds
The Pro single-site unlock is a one-time purchase of US $10.00, processed by Stripe. The purchase grants Pro features (Deep Scan, AI Pro Recommendations and PDF document downloads) for the specific scan_id you purchased it for, with unlimited re-runs of those features.
EU / EEA / UK consumers — statutory cooling-off period. Under EU Directive 2011/83/EU (Article 16(m)) and equivalent UK law, consumers normally have a 14-day right of withdrawal for digital products. By clicking “Unlock Pro — $10” and proceeding through Stripe Checkout, you expressly consent to immediate performance of the Service AND acknowledge that you lose your right of withdrawal once the AI generation begins. Where this waiver is unenforceable in your jurisdiction, your statutory rights remain unaffected. To exercise a statutory cooling-off right where it applies, email billing@getprivacylens.com within 14 days of purchase.
Refunds. Outside of the statutory rights above, purchases are final because the AI generation cost is incurred immediately and irreversibly. We will review any refund claim on a discretionary basis if you contact billing@getprivacylens.com within 14 days of purchase and describe the issue.
5a. Pro Monitoring subscription ($19 / month)
The optional PrivacyLens Pro Monitoring plan is a recurring subscription billed monthly through Stripe at US $19.00 / month. It activates automated re-scanning of user-selected domains and email alerts when the TrustScore drops or new HIGH-severity issues are detected.
- Billing. The first charge is taken immediately and renews on the same day each subsequent month until you cancel. Renewal failures put the subscription into past due status for up to 7 days; if payment is not recovered, monitoring is suspended and the subscription is cancelled.
- Cancellation. You may cancel at any time from the Profile page. Cancellation takes effect at the end of the current billing period and you retain dashboard access until that date. Monitoring scans stop immediately on cancellation — your TrustScore baseline is preserved but no further scheduled scans run, and no further alert emails are sent. No prorated refunds are issued for mid-cycle cancellations. Where a cancellation is paired with a GDPR Article 17 erasure request, the monitoring history (baseline scores, issue hashes, run timeline) is additionally erased within 72 hours rather than after the standard 7-day retention.
- EU / EEA / UK consumers. By initiating monitoring you expressly consent to immediate provision of the service and acknowledge waiving the 14-day right of withdrawal under Article 16(m) of Directive 2011/83/EU only for the first billing period; subsequent renewals can always be cancelled before they bill.
- Service availability. Monitoring scans are best-effort and depend on the target site being reachable. A missed scan due to transient network failure does not entitle the customer to a refund but is reflected in the run history visible on the Profile page.
6. Intellectual property
All software, design, branding, the TrustScore™ and RiskBadge™ marks, and the underlying database of scan results are the property of PrivacyLens and its licensors. The AI-drafted policy templates delivered to you under a Pro unlock are licensed to you for use on the website you scanned, on a perpetual, worldwide, non-exclusive basis, subject to your compliance with these Terms. You may modify them freely.
7. RiskBadge™ embedding
You may embed the RiskBadge™ SVG returned by our API on the website that corresponds to your scan, provided the badge is not altered and links back to the public PrivacyLens report. We reserve the right to revoke or update any badge at any time.
8. Service availability & modifications
We provide the Service on an “as is” and “as available” basis. We may add, remove or modify features at any time. Scheduled or unscheduled downtime may occur. We will use commercially reasonable efforts to minimise disruption.
9. Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. PrivacyLens does not warrant that the Service will be uninterrupted, secure, or error-free.
10. Limitation of liability
To the maximum extent permitted by law, in no event shall PrivacyLens (or its officers, employees, agents or suppliers) be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, goodwill, or other intangible losses arising from your use of, or inability to use, the Service. Our aggregate liability for any direct damages shall not exceed the amount you paid us in the 12 months preceding the claim, or US $100, whichever is greater.
11. Indemnification
You agree to defend, indemnify and hold harmless PrivacyLens from and against any claims, liabilities, damages, judgments, awards, losses, costs and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms or your unlawful use of the Service.
12. Suspension & termination
We may suspend or terminate your access to the Service at any time if we reasonably believe you have violated these Terms or applicable law. You may stop using the Service at any time. Sections 3, 6, 9, 10, 11 and 13 survive termination.
13. Governing law & dispute resolution
These Terms are governed by the laws of the country in which PrivacyLens is established, without regard to conflict-of-law principles. The parties agree to attempt in good faith to resolve any dispute informally within 30 days before initiating formal proceedings, which shall be brought exclusively in the competent courts of that jurisdiction. Nothing in this section affects consumers’ non-waivable right to bring proceedings in their place of residence.
14. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by updating the “Effective” date and, where appropriate, by a prominent notice on the homepage. Continued use of the Service after the change takes effect constitutes acceptance.
15. Contact
Legal inquiries — legal@getprivacylens.com
Billing & refunds — billing@getprivacylens.com
Support — hello@getprivacylens.com